Tenant Handbook

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  1. Introduction
    1. Welcome
    2. Holiday Hours
    3. Transwestern
  2. Tenant Services
    1. Transwestern
    2. Transwestern Mechanical Staff
    3. Transwestern Maintenance (Day Porter)
    4. Janitorial Services
    5. Trash Removal
    6. Recycling Procedures
    7. Angus Anywhere
  3. Security
    1. Securing of Building and Tenant Space
    2. Building Entry Management
    3. Sentex Phone System-Operating Instructions
    4. Emergency Action Information
    5. Incident Reports
    6. No Solicitation Policy
    7. Parking Restrictions
  4. Fire and Life Safety Plan
    1. Purpose of the Fire and Life and Safety Plan
    2. Fire Safety Procedures
    3. Evacuation Procedures
    4. Procedures for Medical and Other Emergencies
    5. Safety / Evacuation Monitor Duties
    6. Fire Prevention
    7. Designated Assembly Areas
    8. Life Safety Systems
    9. Portable Fire Equipment Information
    10. Natural Disasters and Other Emergencies
    11. Emergency Management and Other Disturbances
    12. Bomb Threats
    13. Media
    14. Forms
  5. Building Rules and Regulations
    1. No Smoking Policy
    2. Renovations to Tenant Space
    3. Interior Signage
    4. Outdoor Grilling
    5. Candle Burning
  6. Move Procedures
    1. Moving Procedures
    2. Construction Guidelines, Rules, & Regulations
    3. Move-Out Procedures & Check List for Tenant
  7. Tenant Responsibilities
    1. Tenant Responsibilities
    2. Certificate of Insurance
    3. Tenant's Insurance
    4. Party Package
    5. Telecommunications Providers
  8. IMG
    1. Contact List for Tenant
    2. 3 Steps to Connect
    3. Service Summary
    4. IMG Tenant Handbook
  9. Forms
    1. Forms

Tenant Responsibilities

Each tenant is responsible for the maintenance and repair of their space with respect to damage to walls or painting thereof, relamping of special lighting fixtures and extraordinary care of floor covering.  Kitchens, executive washrooms and specialized air conditioning of computer terminal rooms also fall under this category. However, Transwestern Mechanical and Maintenance staff can be responsive to any of these areas of concern. When applicable, the tenant will be invoiced for such needed services. Refer to the ‘Building Services Descriptions & Rates’ document in Section 6 of this manual for complete cost details.  These costs change periodically due to union, service provider, and/or material price increases. 

In accordance with your lease and at a rate specified therein, after hours, weekend, and holiday provision of building heating, ventilating and air conditioning will be provided upon written request by the tenant 24-hours prior to the needed service.  Normal hours of operation for HVAC are Monday through Friday 8:00am to 6:00pm, and Saturdays 8:00am to 1:00pm.

All requests for overtime HVAC must come from authorized personnel only and must be confirmed in writing, via Angus work order system to Management Office or via email.

ABC fire extinguishers are required in your general office space.  Annual inspection of same is required and remains a tenant responsibility in accordance to local and state codes.  By code, extinguishers for use in computer room locations must be of the Halon type and shall be provided and maintained by the tenant.

Accumulations of old files, furniture, etc. may require periodic clean up.  It is the responsibility of the tenant to arrange a request via Angus work order system to the property management office for the rolling gondola container for disposal of the items.  Arrangements for removing items in rolling gondola from the building may be made either with the janitorial service for evening removal or with Transwestern Maintenance staff for daytime removal.  In either case, the tenant is responsible for the labor charges.

Planned parties held either within your demised space or on the grounds of the Naperville Corporate Center, must have the prior approval from Transwestern.  Refer to the Party Package section of the Certificate of Insurance section for details pertaining to this activity.

Each tenant must provide the Property Management Office with off-hour contact personnel and their phone numbers (sample attached – Appendix 2).  Also included in this list should be a business day contact name, telephone number, fax number and e-mail address at the facility. When there is a change to these contacts, notification must be made to the Property Management Office either via email or Angus work order request www.angusanywhere.com.